Privacy policy

Valentino Sinclair operates this website and provides the related information, content, features, tools, products, and services available through it (collectively, the “Services”). This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact information, including your name, email address, phone number, billing address, and shipping address.

Payment and transaction information, including your payment method, payment confirmation, transaction details, and purchase history. Payment information may be processed securely by third-party payment providers.

Account information, including your username, password, preferences, and settings, where applicable.

Shopping activity, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.

Communications, including information you provide when contacting us for customer support or other enquiries.

Device and technical information, including your device type, browser, network connection, IP address, and other technical identifiers.

Usage information, including information about how and when you interact with and navigate our website.

How We Collect Personal Information

We may collect personal information:

Directly from you when you make a purchase, create an account, contact us, or otherwise provide information to us.

Automatically when you visit or use our website, including through cookies and similar technologies.

From service providers that help us operate our website and business.

From business, advertising, analytics, and other partners where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to operate our website, process payments, fulfil and deliver orders, manage accounts, remember preferences, process returns and exchanges, provide customer support, and improve the shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing and promotional communications by email, text message, or other channels. We may also use information about your interactions with our website to provide more relevant advertising.

You may opt out of promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience, authenticate accounts, detect and prevent fraud, investigate suspicious or unlawful activity, and protect our website, customers, business, and Services.

Communicating With You

We use personal information to respond to enquiries, provide customer support, send information about orders and accounts, and maintain our relationship with customers.

Legal and Regulatory Purposes

We may use personal information where necessary to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our terms and policies, and protect our legal rights.

How We Share Personal Information

We may share personal information only where reasonably necessary to operate our business, provide our Services, comply with legal requirements, or protect our rights.

This may include sharing information with:

Payment processors and financial service providers.

Website hosting and technology providers.

Shipping, logistics, and fulfilment partners.

Customer support providers.

Analytics and advertising providers.

Professional advisers and other service providers that perform services on our behalf.

We may also disclose information:

When you request or consent to the disclosure.

When necessary to fulfil or deliver your order.

In connection with a merger, acquisition, restructuring, sale, or other business transaction.

When required by law, regulation, court order, or valid government request.

When necessary to protect our rights, customers, business, or Services.

Third-party service providers may process personal information according to their own privacy policies and applicable legal requirements.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, improve website performance, and provide relevant marketing or advertising.

You may be able to control certain cookies through your browser or device settings. Disabling some cookies may affect the functionality of certain parts of the website.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites.

We recommend reviewing the privacy policies and terms of any third-party websites you visit.

Children’s Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Security and Retention of Information

We take reasonable measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

The right to request access to personal information we hold about you.

The right to request correction of inaccurate personal information.

The right to request deletion of certain personal information.

The right to request a copy of certain personal information.

The right to object to or restrict certain processing activities where applicable.

The right to withdraw consent where processing is based on consent.

These rights may not be absolute and may be subject to legal exceptions.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing your request.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

Even if you opt out of marketing communications, we may still send essential non-promotional messages relating to your orders, transactions, account, security, or customer service enquiries.

International Data Processing

Some service providers that support our website and business may process or store information in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to contact an appropriate data protection or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page and provide any additional notice required by applicable law.

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Email: valentinosinclairindia@gmail.com

Phone: +91 77 0404 1604